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Welcome to the www.ujalah.com terms and conditions. By using www.ujalah.com, you agree to be bound by the terms and conditions set out below. If you do not agree to these terms you should not access this site. If you have any queries relating to these terms and conditions please contact our customer services team before you place an order at info@ujalah.com

Returns and Cancellations

At Ujalah, we want you to be delighted every time you shop with us.

Please Note:

ANY Items purchased at sale price are non-refundable/non-returnable. This company policy is non-negotiable.

You Can return items:

  • As long as they are unworn and in original packaging.
  • You must provide us a written record of the reason for return or exchange
    within 24 hours of receiving the item.

In the UK under the Distance Selling Regulations you as a consumer have the right to cancel your full order / contract within seven days of receiving the goods. If you wish to cancel your order, you must notify us in writing and return the goods to us within fourteen days of receipt. When you exercise your right to cancel under the regulations ownership of the goods will revert to us once we have received the goods back. The Regulations impose a responsibility on you to take reasonable care of any goods that have been supplied. These obligations apply before as well as after you have given notice of cancellation.

The return of the goods will be at your own expense. Nothing in this clause affects our policy for the return or exchange of faulty or incorrect goods.

Order Cancellation: You can cancel an order within 24 hours from the receipt of the payment and no charges will be deducted and you will get a full refund if the order is cancelled within 24 hours from the receipt of payment.

Payment Policy

Payment must be made within 24 hrs once the order has been placed through the website. Payment is taken from the instructed card when the order is made. we accept Paypal. We do not accept payment over the phone or by fax.

How your data is used

Any personal data entered on this website will not be shared with any 3rd parties. All information will be used to process your transactions and allow for your products to be safely delivered to you. Data will be stored if you register to become a member and you will only receive communications from ourselves which contain latest offers and special deals. All personal Data held can be deleted at your request. It is your responsibility to ensure any information we hold about you is accurate and up to date.

Colour and Display

We do our utmost to represent all our images in their actual likeness and as close a representation as possible. We can not accept any responsibility for any difference in Colour or representation caused by your browser windows or personal device you use to view the items.

Software and Content

All content, software and intellectual property displayed or made accessible for users is the sole property of ujalah.com and our licensors. You do not have any permission to copy, share or reproduce any of our data or content.